Can I return my items?
James
Last Update 9 months ago
Yes, plain items that haven't been customised can be returned within 30 days of being received.
(If you have posted them back to us within the 30 days we will still accept the return)
Personalised Items are non-returnable.
Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
We do our best to ensure all of our customers enjoy a stress free shopping experience with Tuffshop.co.uk however we understand that occasionally you may need to return an item to us.
To return an item(s) please send with your invoice to:
Customer Returns
Tuff Shop
144-146 Aberford Road
Woodlesford
Leeds
LS26 8LG
We would recommend that you return your items via registered post.
Please clearly state on the invoice the reason for return and whether you require a refund or exchange.
If a full refund including original delivery costs is required then the entire order needs to be returned back to us within thirty (30) days.
However you will be responsible for the cost of returning the goods to us.
If a refund is payable to you we will process this as soon as possible, and, in any case within fourteen (14) days.
The goods do not need to be in their original packaging however in a sellable condition, and at your own cost and risk.